RETURNS
We accept returns up to seven days after you’ve received your item. Your item must be unused, and in the original packaging and condition it arrived in. You, the buyer, are responsible for the return shipping charges, unless the shop is at fault, if so, see below:
Damaged item
If you receive a damaged or defective item, let us know so we can investigate further, and finally offer you a replacement.
Please follow these criteria:
- Provide us with your order number
- Provide us with your tracking number
- Attach a photo of the damaged product
- Attach a photo of the damaged packaging
Please email the above to sagamariahdesign@gmail.com
Wrong product
If you receive another product than the one you ordered, please:
- Provide us with your order number
- Provide us with your tracking number
- Attach a photo of the incorrect product
Please email the above to sagamariahdesign@gmail.com
Our fulfillment company will send you the correct item, and also include a prepaid return slip. Please attach the slip onto the box/outer packaging of your incorrect item, and hand it over to your closest pickup.
CANCELLING AN ORDER
If you want to cancel your order, you have to do so before it has been fulfilled (packed and shipped).
We accept cancellations within the first hour of placing a weekday order, or the first 24 hours of a Saturday/Sunday order.
If an order has already been shipped, there is no way for us to recall it, and you will unfortunately still have to receive this order and then return it to us before being refunded.
Contact us at sagamariahdesign@gmail.com regarding this request.
LOST SHIPMENT
If the shipment of your order seems to take it's sweet time, it is usually waiting to be released for delivery at the Customs office. In the unusual case that your order seems to have been stuck in transit, please contact the carrier, as they are responsible to sort this out for you.
Shipment marked as delivered
If a parcel is marked as delivered by our carrier, we can not file a claim.
Please take the following steps:
1) Check in with your neighbours to see if they have accepted your parcel
2) Contact the carrier to see if they still have your parcel
3) Contact your post office to see if it is still in their care
If you suspect that a parcel has been stolen from your property, or mail box, please file a postal theft report with you local authority
WE ARE A SMALL TEAM
We are a small team and we do the best we can to help you with your inquiries, we are situated in Sweden (Europe), and due to different time zones, language barriers and limited manpower we always encourage you to contact your carrier and post office first, as they will be able to help you much quicker and more efficient than we can.
That said, we are very grateful that you have chosen to order from our shop!