Please read this information before placing an order,
 
payment acts as agreement to these terms.

SHIPPING

Normal orders
are processed in 1–7 business days and shipped from Stockholm, Sweden. You will receive a shipping confirmation email once your order is on the way.
During holidays and new product releases it might even take a few days more, due to the high amount of orders my shop receives, which requires more time to process.

Pre-orders
are shipped when we have the product in stock, in the info of the specific product you will find the approximate date of shipping. Pre-order means we don’t have the product in stock yet, but you have the choice to order it in advance. Any additional products you order along with a pre-order will be shipped at the same time as that product. We ship the product once we have it in stock.

Shipping is available to Europe, North America (US and Canada), Mexico, New Zealand.
Please note that if your country is not in European Union, you may have to pay local fees upon delivery such as import duty, taxes and/or customs handling fees. For estimated delivery times, please scroll down to the shipping methods.

Australia:
Shipping to Australia has just been resumed! It was suspended for a while, due to the pandemic.

COVID-19 RELATED SHIPPING DELAYS

International shipping may currently experience delays. Exact time estimations are unfortunately not possible for international shipping, due to the current situation.

Estimated delivery time for shipping
• Europe: 10–17 business days + possible delay.
• Outside Europe: 17–40 business days + possible delay.
These time estimations are based on average delivery times under normal circumstances. Unfortunately international postal network may experience bigger or smaller delays due to the COVID-19 pandemic. Exact delivery times are not available for at the moment, as it fluctuates from week to week. Please be prepared to wait for your order for several weeks, even up to two months. Non-EU orders are most likely to be affected, but occasional delays are possible even within EU. 



HOW THE PRODUCTS ARE SHIPPED

Posters are shipped rolled up in sturdy tubes. Prints and stickers are packaged in plastic sleeves and shipped flat in rigid envelopes. Framed original works are wrapped up in bubble wrap and boxed, and shipped insured. If you order different kinds of products, they are shipped separately and may arrive at separate times.

If you've ordered a poster these might take longer to show up than postcards, due to being shipped in a tube which gets thoroughly searched by the Customs. 

North and South American customers: Your orders will travel through Customs. Merchandise shipped through the international postal service is forwarded upon its arrival in the United States to one of U.S. Customs and Border Protection International Mail Branches for clearance. There they go over the parcels, assess the proper duty, and release them for delivery. We attach a Customs and Border Protection Declaration Form to the outside of the package to speed up this process, but it still varies how long time it may take them to handle your order. 




PACKAGING

Posters are shipped rolled up in sturdy tubes. Prints are packaged in plastic sleeves* and shipped flat in rigid envelopes. If you order both kinds, they are shipped separately and may arrive at separate times.

All my packaging is made from 100% recycled materials. My polythene bags are made from recycled shopping bags and my poster tubes are made from recycled cardboard boxes. Please reuse or recycle the packaging after receiving your order.

Some of the materials we use are even upcycled from bigger chains, we gather used wrapping material donated from shops and reuse it. I strongly believe in sustainability and recycling. 

*Water resistant sleeves is a necessity because parcels may be exposed to weather and moist conditions during their shipping. I ship prints which gets destroyed if not protected. 

RETURNS

If you receive a damaged or defective item, please let me know so we can offer you a replacement or refund. Please attach a photo of the damaged product and of the damaged packaging so I can forward this to my postal service. Either use the mail form here in this webshop, or email us directly at sagamariahdesign@gmail.com 
If you would like to cancel an order that has already been shipped, you will unfortunately still have to receive this order and then proceed to send it in return to me before being refunded. Contact me 
at sagamariahdesign@gmail.com about this request.


LOST SHIPMENT

If shipping seems to take it's sweet time, it is usually waiting to be released for delivery at the Customs office. In the unusual case that your order seems to have been lost in transit, please contact us so we can sort it out. Either use the mail form here in this webshop, or email us directly at sagamariahdesign@gmail.com